BinQuest Account and Data Deletion
You can delete your BinQuest account and the data associated with it at any time. This page explains how, what is deleted, and how long it takes.
Option 1: Delete your account inside the App
Open BinQuest, go to Settings, choose Account, and select Delete Account. Confirm when prompted.
Your account and all data associated with it are scheduled for deletion immediately. You will be signed out and will no longer be able to access the account.
Option 2: Request deletion by email
If you no longer have the App installed or cannot sign in, email support@kabapps.com from the email address on your account with the subject line "BinQuest account deletion request". We will verify that you control the address, then delete the account and confirm by reply within 30 days.
What is deleted
- Your account record, including your email address and sign in credentials.
- All bins, items, descriptions, notes, and QR code identifiers you created.
- All photos you uploaded.
- Your sharing invitations and your access to bins shared with you.
What may be retained
- Bins that another household member owns remain with that member. Only your access to them is removed.
- Encrypted backups may hold copies of deleted data for a limited period until they are overwritten.
- Anonymous diagnostic logs that cannot be linked to you.
- Records we are required to keep by law, if any.
Timing
Deletion from our production systems is completed within 30 days of your request. Deletion is permanent and cannot be undone.
Deleting some data without deleting your account
You may delete individual bins, items, and photos at any time from within the app without deleting your account.
Read the full Privacy Policy for details on how your data is handled.