Falander Account and Data Deletion
You can delete your Falander account and its data at any time. You can do it yourself in the app, or ask us to do it by email if you no longer have the app.
Request account deletion
Option 1: in the Falander app (fastest).
- Open Falander and sign in.
- Tap Settings, then tap your name at the top to open Your account.
- Tap Delete my account.
- Read what will happen and tap Delete my account again to confirm.
Your account is deleted immediately.
Option 2: by email, without the app.
- Send an email to support@kabapps.com from the email address you use to sign in to Falander.
- Use the subject Delete my Falander account and include your account email address in the message.
- We may reply to confirm the request came from you. We complete every request within 30 days and email you when it is done.
What is deleted
- Your sign in: your email address, your password hash and your account ID.
- Your name, phone number, push token and your membership in your family plan.
- Every check in you posted, including any photo and any location.
- The record of notifications sent to you.
- If you are the only member of your family plan: the whole plan, including its households, children, calendar, pickups, dropoffs, check ins and notifications.
What happens in your family plan
- Any live check in you were running stops at once.
- Pickups and dropoffs you had said you would do go back to the family plan, and the other members are told so someone else can take them.
- You are removed as a parent of any child.
- If you owned the family plan, the adult who joined first becomes its owner.
What is kept, and for how long
- Shared family content. If other adults remain in your family plan, its calendar, children, pickups and dropoffs stay with them because they belong to the whole family. Things you added are shown as added by "Former member" and are no longer linked to you. If you want specific events or children removed, delete them in the app first, or ask us in your deletion email.
- Backups. Copies may remain in our hosting provider's backups for up to 30 days, after which they are overwritten. Backups are never used to restore your account.
- Service logs. Technical logs, such as IP addresses and request times, are deleted automatically within 90 days.
- Your deletion email. If you ask by email, we keep the request and our reply as a record for up to 12 months.
We keep nothing else, unless the law requires us to keep specific information, for example for an open legal claim.
Delete some data without deleting your account
You do not have to delete your account to remove data. You can leave a family plan (Settings, Family plan, Leave), remove a child (Family, then the child, then Remove), and remove events, pickups and dropoffs from their own screens.
Questions
Email support@kabapps.com. Read the Privacy Policy for full details about the data Falander handles.
Contact
The KAB Group
105 E. Jefferson Blvd, Suite 214, South Bend, IN 46601
support@kabapps.com