Falander Support
Need help with Falander, or want to report a problem? Email support@kabapps.com. We normally reply within 2 business days.
Please include the email address you use for Falander, your phone model and what you were trying to do. Never send us your password.
Report a problem with a member
If someone in your family plan breaks the Terms of Use, open them under Family and tap Report a problem, or email support@kabapps.com with the subject "Falander report". The plan owner can also remove a member straight away from the same screen. If a child is in danger, contact local emergency services first.
Common questions
How do I invite another household?
Open Family or Settings and tap Invite a household. Share the invitation, or read out the six character join code. The other person installs Falander, creates an account and enters the code.
How do I ask someone to do a pickup or dropoff?
On Today, tap Ask for help, or open an event and tap Ask for a pickup or dropoff. Everyone in the family plan sees it at the top of Today until someone taps I have got it.
Can I say I have got it from the lock screen?
Yes. When a reminder arrives, press and hold the notification and tap I have got it. A second notice confirms it, or tells you if someone got there first.
I am not getting notifications.
Open Settings, then Notifications, and turn them on. If they were turned off in your iPhone settings, the same screen has a button to open them. Notifications can also be delayed when your phone has no connection or is in a Focus mode.
I said I would do a pickup but cannot any more.
Open the pickup and tap I cannot do this after all. Everyone is told so someone else can take it.
How does live location work?
The family plan has to turn on live check ins in Settings. Then, when you check in on a child, choose Share live location instead. The family sees you on a map until you tap End, for eight hours at most. Only your latest position is kept.
The times in notifications look wrong.
Notifications use your family plan's time zone, which is set from the first phone that opens the plan. If your family has moved, email us and we will update it.
I forgot my password.
On the sign in screen, tap I forgot my password and enter your email address. We will send you a link to choose a new one.
How do I leave a family plan or delete my account?
To leave, open Settings, then Family plan, then Leave. To delete your account, open Settings, tap your name, then Delete my account. If you no longer have the app, follow the steps on the account deletion page.
What data does Falander collect?
Only what it needs to work. The Privacy Policy lists everything, and explains that Falander has no ads, sells no data and has no analytics software.
Contact
The KAB Group
105 E. Jefferson Blvd, Suite 214, South Bend, IN 46601
support@kabapps.com